Technical Support Questions?
Global
Technical Support Questions?
Global
Having an efficient system to manage video surveillance in the event of an incident is crucial for accurate reporting and effective investigations. Case Management in VIGIL CLOUD provides a clear, organized way to collect, store, and share video evidence within a single interface.
In this tutorial, we’ll break down how Case Management works in VIGIL CLOUD and walk you through the steps of using it to its fullest.
Case Management in VIGIL CLOUD allows you to organize recorded video, screenshots, and incident details into “cases.” That way, you can search through raw footage, take notes, and share information with internal or external stakeholders. This feature is especially useful for internal investigations or assisting law enforcement.
Cases stored in VIGIL CLOUD use non-volatile storage, meaning they remain available after standard cloud retention periods expire. They are only ever removed when an authorized user chooses to delete them.
VIGIL CLOUD Case Management includes a range of built-in tools to help you stay organized and execute effective investigations without adding complexity.
Some notable features of Case Management include:
Follow this guide from Erron Spalsbury, Director of Sales Enablement at 3xLOGIC. He walks you through how to get the most out of VIGIL CLOUD Case Management.
From the VIGIL CLOUD dashboard, navigate to the Case Library tab. This is where all case-related activity begins. You’ll see filtering tools across the top and a list of available cases below.
Locate the Filters on the left side of the dashboard.
Use the built-in filters to narrow your case list by:
You can also use the search bar to look for a specific case.
On the right side of the library, you’ll see your allocated non-volatile storage usage. Storage is automatically assigned per enrolled camera and grows as more cameras are added, with space divided between saved video and screenshots.
Select a case to open it. A video preview window appears alongside the case details.
From here, you can:
This flexibility allows you to review footage while scrolling or adding new details to the case.
Some cases can be grouped into multi-cases, allowing you to combine video from multiple cameras or locations into a single investigation folder. This is especially useful for incidents spanning multiple areas or time periods.
While reviewing footage, you can edit or add case notes directly within the case record. These notes are included in the final case report and help maintain clear documentation.
Use the Share Case option to send access to internal or external users.
When sharing, you can:
All sharing activities are logged and visible to system administrators, ensuring full transparency.
To download a case, click the Download button in the top right of the open case.
Cases can be downloaded at any time, including an MP4 video file and a PDF report with location details, descriptions, and notes.
No special software is required to view the downloaded files.
Locate the Audit Log by clicking the ellipses button in the top right.
Administrators can access the audit log to see a complete history of actions taken within a case, including sharing, downloads, and changes. That way, admins can ensure accountability and compliance.
Users with the appropriate permissions can delete cases when they are no longer needed.
To do this, click on the ellipses button in the top right, then click Delete Case.
VIGIL CLOUD Case Management provides an intuitive way to handle video evidence, enabling smoother resolutions. If you’re looking to simplify your investigations and securely share cases, this feature is built for your business.
To see Case Management in action, alongside other powerful VIGIL CLOUD features, contact 3xLOGIC today to get a demo.
Erron is a security industry expert with over 25 years at 3xLOGIC. As Director of Sales Enablement, he specializes in helping sales teams, executives, and integrators understand and implement advanced technologies – ranging from multi-megapixel IP systems and thermal imaging to cloud recording and intelligent video analytics. His strength lies in simplifying complex concepts so others can confidently sell, deploy, and support cutting-edge security solutions.
Discover how 3xLOGIC delivers smart security solutions by integrating video, access control, and data insights. Visit our YouTube channel for tutorials and product walkthroughs, or contact us today to set up a demo or speak with a representative.
Read the latest news, tutorials, case studies, guides, and blogs from the 3xLOGIC team.
