Technical Support Questions?

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Support

Discover fast, reliable support built for 3xLOGIC customers. Access product guides, troubleshooting help, software downloads, and expert assistance — all in one place. Your base for getting answers, resolving issues, and keeping your security systems performing their best,

Have a technical support question?

Email helpdesk@3xlogic.com or call

US +1(877)395-6442 | UK +44(0) 330 5871610

QUOTE TOOL

DOCUMENT LIBRARY

SOFTWARE DOWNLOADS

FAQ'S

WARRANTY

TRAINING

Find Your Regional Sales Manager

Find your Regional Sales Manager (RSM) to assist you, explore solutions, and schedule a demo tailored to your needs. We’ll personalize your RSM based on your location to ensure you receive the best possible support.

Find Your RSM
RSM Map for North America

Compare Cameras & Recorders

We’ve developed a Digital Camera Matrix and Recorder Matrix to assist you in designing the ideal VIGIL solution for any space. Collaborate with your local RSM to create the perfect setup.

 

Camera Matrix
Recorder Matrix
Camera and recorder matrix gif

How to Compare in the Matrix

  1. Choose the product you want to compare from the list. If desired, you can select from multiple categories.
  2. To filter products by specific criteria, check the boxes on the right side of the screen.
  3. Click Compare for a side-by-side view.
VIGIL lockup

Access 3xLOGIC Documentation

Quickly find and access documentation and additional materials for 3xLOGIC products and solutions. Our individual product pages also have associated documents for download. For a comprehensive collection, browse our document library to download all materials from a single location.

Document Library

3xLOGIC's Unified Platform

3xLOGIC offers on-prem and cloud solutions that seamlessly integrate to create a unified security platform, enabling you to improve security across one or multiple locations while increasing operational efficiency.

ON-PREMISES VIDEO

VIGIL

Powerful on-premises video management solution forming the foundation of a unified security ecosystem.

  • Complete system ownership
  • Enterprise performance, simplified
  • Built for distributed environments

Pairs seamlessly with INFINIAS Access Control and integrates with TRENDS for data-driven insights.

Learn More

CLOUD VIDEO

VIGIL CLOUD

Cloud video management solution designed to simplify deployment while connecting securely across your security ecosystem.

  • No local servers required
  • Access from anywhere
  • Rapid, scalable deployment

Extend with INFINIAS Cloud Access Control for verified security.

Learn More

Access Control

INFINIAS

Flexible access control solution built to operate independently or as part of a fully unified security solution.

  • True cloud or on-prem flexibility
  • Simple to deploy and manage
  • Real-time system visibility

Seamlessly connects with VIGIL and VIGIL CLOUD within the 3xLOGIC ecosystem.

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BUSINESS INTELLIGENCE

TRENDS

Business intelligence solution that transforms video and transaction data into actionable operational insight.

  • Correlates video and POS
  • Exception-based reporting
  • Reduce shrink, protect margins

Works with VIGIL Video Management to transform surveillance data into actionable intelligence.

Learn More

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