Technical Support Questions?
Global
Technical Support Questions?
Global
3xLOGIC has ended support for servers running Microsoft Windows 7 Embedded due to Microsoft discontinuing security updates, leaving these systems increasingly vulnerable. Effective January 1, 2025, NVRs manufactured before March 1, 2019, will no longer receive VIGIL updates or technical support, with VIGIL v13.0 being the final supported release; to maintain security and access new features, 3xLOGIC recommends replacing affected servers.
| Version & Release Date | Name | Download Links |
| V.13.00.0308 5/15/2026 | VIGIL Client Update | Download 397 MB |
| V.13.00.0308 5/15/2026 | VIGIL Client Install | Download 495 MB |
| V.13.00.0308 5/15/2026 | VIGIL Client MSI | Download 385 MB |
| V.13.00.0308 5/15/206 | VIGIL DV Player | Download 34 MB |
| V1.5.3 08/17/2020 | VIGIL Client Lite for Mac | Download 20.9 MB |
| V1.0 8/13/2019 | VIGIL DV Player for Mac | Download 10.1 MB |
| Version & Release Date | Name | Download Links |
| V.13.00.0308 5/15/2026 | VISIX IP Setup Utility Note: For use with all cameras except VX-2S-CPIR-W | Download 16 MB |
| V.11.60.0003 11/20/2020 | VIGIL All-in-One Setup Utility Note: For use with VX-2S-CPIR-W | Download 130 MB |
| V.13.00.0308 5/15/2026 | VIGIL Decoder Setup Utility | Download 117 MB |
| Version & Release Date | Name | Download Links |
| v7.2.26189 7/7/2026 | INFINIAS Access Full Version | Download 1.08 GB |
| v7.2.26189 7/7/2026 | INFINIAS Access Update | Download 380 MB |
| v7.0.25206 8/26/2025 | eIDC32 Discovery Tool Utility | Download 2.2 MB |
| v1.2.26013.31213 1/14/2026 | INFINIAS Connect | Download 25.0 MB |
| v1.0.8 5/20/2026 | EIDC+ Firmware Package | Download 1.03 MB |
| V3.9.59 | eIDC32 Web Package | Download 341 KB |
| v7.0.25206 8/26/2025 | Mobile Credential Server Setup | Download 4 MB |
| v7.0.25206 8/26/2025 | Video Plugin – Milestone Setup | Download 2.7 MB |
| Video Plugin – PelcoDS Setup | Download 1.30 MB |
| Version & Release Date | Name | Download Links |
| A6.2.2_20220810 10/3/2022 | VX-5M4-MB-IW, VX-5M-B-RIAW, VX-5M20-B-RIAW, VX-5M28-MD-IW, VX-5M28-MD-IAW, VX-5M4-MD-IW, VX-5M4-MD-IAW, and VX-5M-OD-RIAW | VX-2M-OD-RIAW | Download 63 MB |
| A6.2.2_20220531 10/3/2022 | Gen III Fisheye Cameras | VX-6M-360-IA-02 | VX-6M-360-IAW | Download 63 MB |
| A10.2.2_20220810 10/3/2022 | Gen III 8MP Camera | VX-8M-OD-RIAW | Download 36 MB |
| A10.2.2_20220810 10/3/2022 | Gen III 8MP 180 Camera | VX-8M-180-IAW | Download 36 MB |
| A14.2.2_20220531 10/3/2022 | Gen III 4MP, SMBK Cameras | VX-SMBK-B-IW | VX-SMBK-D-IW | Download 60 MB |
| A5.2.2_20220531 10/3/2022 | Gen III 2MP, HDMI Camera | VX-2M-ID-RIAW | Download 62 MB |
| A7.2.2_20220811 10/3/2022 | Gen III 2MP Cameras | VX-2M-F-AW | VX-2M-OD-RIAWH | Download 62 MB |
| A11.2.2_20220531 10/3/2022 | Gen III 2MP PTZ Camera | VX-2S-OP-30X-IAW | Download 25 MB |
| A6.2.2_20220531 10/3/2022 | Gen III | VX-5M20-B-RIAL | Download 63 MB |
| S13.2.3_20221215 2/10/2023 | Gen III SURROUND Camera | VX-20M-SURROUND-RAW | Download 26 MB |
| A15.3.3_20250530 6/1/2026 | Edge Based Deep Learning AI Cameras – VX-5M-B-RIAW-X, VX-5M28-MD-IAW-X, VX-5M-OB-CL-RIAW-X, VX-5M-OD-RIAW-X, VX-VT-56-DUAL-X, VX-5M20-B-RIAW-X/VX-5M650-B-RIAW-X, VX-5M4-MD-IAW-X, VX-10M28-DUAL-OD-IAW-X, VX-12M-360-IAW-X, VX-20M-SURROUND-OD-RIAW-X | Download 275 MB |
| A20.3.3_20250821 6/1/2026 | Edge Based Deep Learning AI Cameras – VX-5M28-MD-IAW-02-X, VX-5M20-MB-RIAW-X/VX-5M622-MB-RIAW-X, VX-5M20-MB-RIAW-X-ANPR, VX-5M4-MD-IAW-02-X, VX-5M-OT-CL-RAW-X | Download 275 MB |
| NOTE: The above FW versions do not apply to VIGIL CLOUD cameras. Please contact 3xLOGIC Support for questions regarding VIGIL CLOUD FW. | ||
Please read Service Bulletin 250006 3xLOGIC VISIX VX-VT-56/35 – Static Obscuring Image – Fix for FW and plugin update sequence instructions. These FW and plugin updates apply to single sensor thermal imagers and include Gen III All-in-One VX-VT products (-S128).
| Version & Release Date | Name | Download Links |
| FW A11.2.3_20250519 6/19/25 | Gen III Thermal | VX-VT-35, VX-VT-56 | Download 27 MB |
| VCA Analytics Plugin Plugin-vcaedge-V1.0.143-g6ba8583f.1155 6/1/25 | VCA Plugin | Download 15 MB |
| All-in-One Plugin A11-v11.0.121-20250408 6/1/25 | AIO A11 Plugin | Download 1 MB |
| Version & Release Date | Name | Download Links |
| Gen III Advanced Analytics (Legacy) 7/1/26 | Legacy VISIX Gen III cameras. Base analytics included in standard VISIX Gen III camera purchases. FW compatibility with A6, A10, A11, A14, A5, A7 | Download 27 MB |
| Edge Based Deep Learning AI Cameras (-X) 7/1/26 | Edge Based Deep Learning AI (-X) Camera Series. FW compatibility with A15, A20 | Download 15 MB |
| VIGIL ANPR Camera Solutions (License Required to Update) 7/1/26 | Edge Based Deep Learning AI (-X) cameras (-ANPR) – License plate recognition plugins | Download 1 MB |
| InterACT Camera Voice Models 7/1/26 | Voice model .bin files for InterACT Series cameras VX-5M-OB-CL-RIAW-X, VX-5M-OT-CL-RAW-X | Download 1 MB |
| Version & Release Date | Name | Download Links |
| 2022 | 3xLOGIC Remote Support – 26 MB | Download 26 MB |
