Technical Support Questions?
Global
Technical Support Questions?
Global
3xLOGIC has ended support for servers running Microsoft Windows 7 Embedded due to Microsoft discontinuing security updates, leaving these systems increasingly vulnerable. Effective January 1, 2025, NVRs manufactured before March 1, 2019, will no longer receive VIGIL updates or technical support, with VIGIL v13.0 being the final supported release; to maintain security and access new features, 3xLOGIC recommends replacing affected servers.
| Version & Release Date | Name | Download Links |
|
V.13.00.0203 2/24/2026 |
VIGIL Client Update |
Download 528 MB |
|
V.13.00.0203 2/24/2026 |
VIGIL Client Install |
Download 626 MB |
|
V.13.00.0203 2/24/2026 |
VIGIL Server and Client Update Note: Please contact tech support for VIGIL Server updates pre-v11.00.0000. DO NOT UPDATE PRE-v11.00.0000 with this file. |
Download 1 GB |
|
V.13.00.0203 2/24/2026 |
VIGIL Client MSI |
Download 518 MB |
|
V.13.00.0203 2/24/206 |
VIGIL DV Player |
Download 34 MB |
|
V1.5.3 08/17/2020 |
VIGIL Client Lite for Mac |
Download 20.9 MB |
|
V1.0 8/13/2019 |
VIGIL DV Player for Mac |
Download 10.1 MB |
| Version & Release Date | Name | Download Links |
|
V.13.00.0203 2/24/2026 |
VISIX IP Setup Utility Note: For use with all cameras except VX-2S-CPIR-W |
Download 16 MB |
|
V.11.60.0003 11/20/2020 |
VIGIL All-in-One Setup Utility Note: For use with VX-2S-CPIR-W |
Download 130 MB |
|
V.13.00.0203 2/24/2025 |
VIGIL Decoder Setup Utility |
Download 117 MB |
| Version & Release Date | Name | Download Links |
| v7.1.26008.1 2/10/2026 | INFINIAS Access Full Version | Download 1.01 GB |
| v7.1.26008.1 2/10/2026 | INFINIAS Access Update | Download 281 MB |
| 3.9.59 08/21/2020 | eIDC32 Firmware | Download 148 KB |
| v7.0.25206 8/26/2025 | eIDC32 Discovery Tool Utility | Download 2.2 MB |
| v1.2.26013.31213 1/14/2026 | INFINIAS Connect | Download 25.0 MB |
| V3.4.125 | eIDC32 Firmware Update Package | Download 338.46 KB |
| V3.9.59 | eIDC32 Web Package | Download 341 KB |
| v7.0.25206 8/26/2025 | Mobile Credential Server Setup | Download 4 MB |
| v7.0.25206 8/26/2025 | Video Plugin – Milestone Setup | Download 2.7 MB |
Video Plugin – PelcoDS Setup | Download 1.30 MB |
| Version & Release Date | Name | Download Links |
| A6.2.2_20220810 10/3/2022 | VX-5M4-MB-IW, VX-5M-B-RIAW, VX-5M20-B-RIAW, VX-5M28-MD-IW, VX-5M28-MD-IAW, VX-5M4-MD-IW, VX-5M4-MD-IAW, and VX-5M-OD-RIAW | VX-2M-OD-RIAW | Download 63 MB |
| A6.2.2_20220531 10/3/2022 | Gen III Fisheye Cameras | VX-6M-360-IA-02 | VX-6M-360-IAW | Download 63 MB |
| A10.2.2_20220810 10/3/2022 | Gen III 8MP Camera | VX-8M-OD-RIAW | Download 36 MB |
| A10.2.2_20220810 10/3/2022 | Gen III 8MP 180 Camera | VX-8M-180-IAW | Download 36 MB |
| A14.2.2_20220531 10/3/2022 | Gen III 4MP, SMBK Cameras | VX-SMBK-B-IW | VX-SMBK-D-IW | Download 60 MB |
| A5.2.2_20220531 10/3/2022 | Gen III 2MP, HDMI Camera | VX-2M-ID-RIAW | Download 62 MB |
| A7.2.2_20220811 10/3/2022 | Gen III 2MP Cameras | VX-2M-F-AW | VX-2M-OD-RIAWH | Download 62 MB |
| A11.2.2_20220531 10/3/2022 | Gen III 2MP PTZ Camera | VX-2S-OP-30X-IAW | Download 25 MB |
| A6.2.2_20220531 10/3/2022 | Gen III | VX-5M20-B-RIAL | Download 63 MB |
| S13.2.3_20221215 2/10/2023 | Gen III SURROUND Camera | VX-20M-SURROUND-RAW | Download 26 MB |
Please read Service Bulletin 250006 3xLOGIC VISIX VX-VT-56/35 – Static Obscuring Image – Fix for FW and plugin update sequence instructions. These FW and plugin updates apply to single sensor thermal imagers and include Gen III All-in-One VX-VT products (-S128).
| Version & Release Date | Name | Download Links |
| FW A11.2.3_20250519 6/19/25 | Gen III Thermal | VX-VT-35, VX-VT-56 | Download 27 MB |
| VCA Analytics Plugin Plugin-vcaedge-V1.0.143-g6ba8583f.1155 6/19/25 | VCA Plugin | Download 15 MB |
| All-in-One Plugin A11-v11.0.121-20250408 6/19/25 | AIO A11 Plugin | Download 1 MB |
| Version & Release Date | Name | Download Links |
| FW A15.3.3_20250530 6/19/25 | VX-VT-56-DUAL-X | Download 272 MB |
| Version & Release Date | Name | Download Links |
| 2022 | 3xLOGIC Remote Support – 26 MB | Download 26 MB |
