Technical Support Questions?
Global
Technical Support Questions?
Global
Read the latest news, case studies, tutorials, and blogs from our team. To learn more about our solutions and to get a quote, contact us today.
INFINIAS Tutorial: How to Reset Your On-Prem Software Password Keeping your access credentials fresh is key to maintaining security and uninterrupted operations. Whether you simply want to update your password while logged in or need an administrator’s help after being locked out, this guide walks you through both scenarios step by step — plus, expert
INFINIAS Tutorial: How to Add a Door With the EIDC32 Door Controller Managing secure access points is a top priority for any organization. Whether you’re running a school, office, or healthcare facility, having the right tools makes a difference. That’s where 3xLOGIC’s INFINIAS system and the EIDC32 door controller come in. Why Adding a Door
VIGIL Tutorial: How to Set Up Motion and Alarm-Based Recording In today’s security landscape, security professionals want to capture only what matters — no more wasted storage or missed incidents. 3xLOGIC VIGIL 13’s motion-based recording puts you in control with simple, powerful settings: Setting Up Motion and Alarm-Based Recording 1. Configure Recording Modes & Sensitivity
INFINIAS Tutorial: How to Onboard Users and Manage Access Permissions Effective security begins with easy access control. 3xLOGIC INFINIAS simplifies user management so you can grant and revoke permissions in moments. How to Create a New User and Assign Access Permissions 1. Log In & Open People Sign in to your INFINIAS portal and click
INFINIAS Tutorial: How to Create Door Schedules and Assign Behaviors Security shouldn’t be a headache. 3xLOGIC’s INFINIAS gives you an easy way to automate door access with unlock schedules, available both on‑prem and in the cloud. How to Create Door Schedules Create your schedule by following these steps: Go to Configuration → Schedules. Name your
VIGIL Tutorial: How to Quick Export in 3xLOGIC VIGIL Client Software If you’re an executive tasked with security and data management, 3xLOGIC’s VIGIL Client software Quick Export feature will transform your workflow. Rather than exporting each camera feed one by one, Quick Export lets you extract footage from multiple, or all, cameras simultaneously, saving you
VIGIL Tutorial: How to Unlock Advanced Features for Executives If it’s about security and surveillance, it has to be precise, accessible, and convenient. Modern security parameters demand comprehensive monitoring and control. And that’s where the advanced features in the VIGIL client software come handy. This blog demystifies these features for executives and decision-makers who are
VIGIL Tutorial: How to Monitor Live Feeds & Playback Simultaneously Your security system should empower you, not slow you down. With 3xLOGIC’s VIGIL 13, you can monitor live feeds and playback simultaneously on a single screen — no more choosing between real-time security and past insights. Leveraging VIGIL 13 Software’s Real-Time and Playback Functions VIGIL
ISC West 2025 Interview: INFINIAS Gets Faster & VIGIL 13 Gets Smarter At ISC West 2025 in Las Vegas, International Security Journal editor James Thor interviewed Brad McMullen, President of 3xLOGIC, about two major updates: a new INFINIAS door controller and expanded analytics in VIGIL 13. Major 3xLOGIC Updates from ISC West 2025 INFINIAS Door
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